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IT Industry Outsourcing – How to Streamline your Business Processes Efficiently

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Outsourcing is a growing trend in the IT industry, allowing companies to access a larger talent pool, reduce costs, and focus on core competencies. It also helps reduce time-to-market for new products and services. Companies can outsource software development, web design, data entry, customer service, and more, allowing them to focus on their core competencies while getting the job done quickly and efficiently. 

The traditional company model is rapidly evolving. Businesses recognise that transferring some operations outside the corporation may save them a lot of money. Outsourcing has various advantages, such as saving time, operational efficiencies, and security concerns. 74% of IT businesses are outsourcing business processes.

Advantages of IT Outsourcing

Companies outsource certain business tasks for a variety of reasons. Some of the most common are:

1. Manage IT Costs

Outsourcing converts fixed IT costs into variable costs, allowing you to budget more effectively. Hiring and training IT personnel can be expensive, and temporary workers do not always fulfill your standards. Outsourcing helps you to obtain low-cost labour and focus your human resources where they are most required.

2. Improve Efficiency and Productivity

Organizations that attempt to conduct all IT services in-house may have much longer research, development, and implementation times, all of which raise costs and are eventually passed on to consumers.

3. Adopt New Technology Quickly

A good outsourced IT service provider will have the resources to begin new initiatives straight away. Handling the same project in-house might take weeks or months to find the personnel, train them, and offer the necessary support. Quality IT businesses will bring years of experience to most initiatives from the start, saving time and money.

Read more: How is FinTech Industry Benefitting from Outsourcing

Outsourcing is the Right Solution for Several Issues in the IT sector

1. Customer Experience

Market pressures continue to make customer experience a top priority in the IT industry. Customer service is critical to the growth of any business. Outsourcing is a proven way to effectively scale your customer service and provide support to your business.

You can boost your capacity to deliver round-the-clock customer care by outsourcing. It’s also a cost-effective approach to acquire expert assistance with your customer service. It allows you to scale fast while remaining focused on other areas that require your attention.

2. Talent Retention

Retention of employees is one of the biggest challenges for the IT industry. Software companies recruit people, train them but in the end, they witness their resignation once they are experienced enough in the job. Organizations invest into employees to integrate them into the workflow.

There is a huge gap in the skills the work demands and the skills job applicants have. Many companies are not able to find talent to fill the positions. With outsourcing, you will have access to a huge pool of talent from around the world. You can hire experienced and skillful workers for a cheaper cost.

3. Skill Gap Widens

Technology is a tool that can help us achieve our objectives more effectively, but it is only as good as the people who manage and utilise it. According to CompTIA data, 93% of businesses identify a general skills gap in their IT employees, indicating a mismatch between expected and existent skill sets. Before they can utilise innovation and new technologies, IT executives must engage the necessary individuals for the IT team to optimise the tools. In fact, 80% of firms say their IT skills gap has an impact on employee productivity, customer service/engagement, and security.

As IT strategy plays into overall business strategy more and more, an investment in tech talent is an investment in your business goals. Outsourcing will help you find a pool of talented individuals with extensive industry experience and cutting-edge technology to deliver the best solution for your needs.

Read more: How is the Healthcare industry benefitting from Outsourcing


The IT industry has witnessed a compound annual growth rate (CAGR) of 8.2% growth in 2023 and will continue to grow exponentially. Blue Helion can assist you in creating a comprehensive outsourcing plan to boost the effectiveness of your business while strategising in creating a growth roadmap. Our in-depth expertise assists IT organisations in overcoming key business challenges, preparing for challenging times, and bridging the gap between plan and growth outcomes.

Talk to our industry-leading experts today to find out how we can assist you in getting the most out of your IT services. Click here to schedule a free consultation session with us experts.